Shipping info

Digital products:

All the orders of digital products like games or guides are send right after the purchase to you mail address. In case you have not recieved the products, please check your spam and promotional folders in your mail or contact us at store@bistudio.com

Physical products:

All the orders of physical products are being shipped from the Czech Republic (European Union) to the whole world. You can choose variety of shipping methods, which depends on the chosen destination of the package.

Standard Untracked Post Shipping

  • Package is being shipped by PostNL international
  • Cheapest variant of shipping, we recommend choosing it only for the packages under 30 EUR of value
  • No tracking number provided, PLEASE NOTE we cannot tell you, where your package currently is and guarantee successful delivery 
  • Europe delivery time 7-20 business days
  • Outside Europe delivery 12-30 business days

Standard Tracked Post Shipping

  • Package is being shipped by PostNL international
  • Economical variant of shipping
  • Tracking number provided, package is insured
  • Europe delivery time 7-20 business days
  • Outside Europe delivery 12-30 business days

Packeta pick-up points / home delivery

  • Package is shipped by Packeta partners, which depends on the chosen destination of the package. Delivery time is usually between 3-10 business days. Tracking and insurance provided.
    • Czech Republic - Zásilkovna
    • Slovakia - Packeta
    • Austria - DPD
    • Ireland - Fastway
    • Bulgaria - Speedy
    • Spain / Portugal Mainland - MRW
    • Spain / Portugal Overseas - PostNL
    • France - Colis Privé
    • Greece - Geniki Taxydromiki
    • Croatia - Croatia Overseas
    • Italy - Bartolini
    • Latvia / Lithuania / Estonia - Lithuanian Post
    • Sweden / Finland / Denmark - Post Nord
    • Netherlands - DHL
    • Germany - Hermes
    • Hungary - Packeta / Hungarian Post
    • Romania - Packeta
    • Poland - Packeta / Polish Post
    • Slovenia - Slovenian Post
    • Belgium - Belgian Post

Fedex Express Delivery

  • Only to the US now, delivery is super quick (3-9 business days)
  • Tracking and insurance provided

DHL Express Wordwide

  • To the most outside Europe countries, delivery is super quick (2-7 business days)
  • Tracking and insurance provided