Shipping info

Physical Products:

All physical products are shipped from the Czech Republic (European Union) to destinations worldwide. Shipping options vary based on your location and preferences. For customers in the EU and UK, we collect applicable taxes at checkout. For other destinations, orders are shipped under Delivered at Place (DAP) terms, meaning customers are responsible for paying import taxes, duties, and customs fees to local authorities upon delivery.

Shipping Options:

Standard Tracked Post Shipping:
- Carrier: PostNL International (final delivery handled by local postal services).
- Economical option with tracking and insurance included.
- Delivery Times:
  - EU & UK: 5-18 business days
  - Outside EU: 10-28 business days
Express Tracked Post Shipping / DHL / GLS / PPL / PL Inpost:
- Carriers: Courier services including DHL, GLS, PPL (for Czech Republic and international), and Inpost (for Poland).
- Fast and reliable option with tracking and insurance provided.
- Delivery Times:
  - EU & UK: 2-6 business days
  - Outside EU: 2-13 business days
Packeta Pick-Up Points:
- Carrier: Zásilkovna, Packeta, or Packeta partner pick-up points (https://www.packeta.com/).
- Convenient for customers who prefer pick-up locations. Tracking and insurance provided.
- Delivery Time: 1-8 business days, depending on the destination.
FedEx Express Delivery:
- Available to the US, Canada, Australia, New Zealand, Brazil, Hong Kong, China, and the UK.
- Fast air shipment, particularly cost-effective for larger or heavier packages (above 1 kg).
- Includes tracking and insurance.
- Delivery Time: 1-7 business days

Digital Products:

All digital products (e.g., games, guides) are sent immediately to the email address provided at checkout. If you haven't received your digital product, please check your spam or promotional email folders. For further assistance, contact us via Chat on our e-shop, which is our preferred method of communication, or email us at store@bistudio.com.