Shipping info
Physical products:
All the orders of physical products are shipped from the Czech Republic (European Union) to the whole world. You can choose variety of shipping methods, which depends on the chosen destination of the package.
Standard Untracked Post Shipping
- Package is being shipped by PostNL international
- Cheapest variant of shipping, we recommend choosing it only for the packages under 30 EUR of value
- No tracking number provided, PLEASE NOTE we cannot tell you, where your package currently is and guarantee successful delivery
- Europe delivery time 7-20 business days
- Outside Europe delivery 12-30 business days
Standard Tracked Post Shipping
- Package is being shipped by PostNL international
- Economical variant of shipping
- Tracking number provided, package is insured
- EU delivery time 7-20 business days
- Outside EU delivery 12-30 business days
Express Tracked Post Shipping
- Package is being shipped by courier services or PostNL international express
- Tracking number provided, package is insured
- EU delivery time 4-10 business days
- Outside EU delivery 6-15 business days
Packeta pick-up points
- Package is shipped by Zásilkovna, Packeta or Packeta partners pick-up points (https://www.packeta.com/) - depends on the chosen destination of the package. Delivery time is usually between 3-10 business days. Tracking and insurance provided.
Fedex Express Delivery
- Only to the US, CA, AU now, delivery is by air (3-9 business days)
- Quickest variant, also really affordable for larger / heavier packages above 1 kg
- Tracking and insurance provided
Digital products:
All the orders of digital products like games or guides are send right after the purchase to you mail address. In case you have not recieved the products, please check your spam and promotional folders in your mail or contact us at store@bistudio.com